Returns & Exchanges
We want you to love what you ordered. If something isn't right, we accept returns and exchanges for items that are defective, damaged in transit, or incorrect — not for misuse or normal wear.
To start a return or exchange, contact us within 15 days of receiving your order at [PLACEHOLDER: US support email]. We'll walk you through the next steps.
Conditions
When your order arrives, please inspect it right away. If the packaging or product looks damaged, let us know immediately and note the issue.
To be eligible for a return, items must be unused and in their original condition — original packaging and labels intact, with all parts and accessories included, and free of damage, scratches, or signs of use.
Products damaged through misuse are not eligible for a refund or exchange. Please have your order number and the name on the order ready when you contact us.
Refunds
Once we receive and inspect your returned item, we'll issue a refund to your original payment method. Items that have been used, damaged, or returned without their original packaging cannot be accepted or refunded.
If a return is due to preference rather than a defect or our error, you are responsible for return shipping costs.
Defective or Incorrect Items
If your item arrives defective, damaged, or incomplete, contact us within 15 days and we'll make it right with a replacement, exchange, or refund.